Citizen Charter

Citizen Charter, Citizen's Charter, 2nd ARC 4th Report, Good Governance

Transparency, accountability and responsiveness of the administration are the three basic characteristics of good governance. Citizen Charter is an initiative to make administration both accountable and citizen-friendly. Historical Background: Citizen’s Charter was first launched in U.K. by John Major in 1991 through Citizen Charter Mark Award. In India, a Conference of Chief Secretaries was held in 1996 …

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